General conditions

Please Note: Prices, services and additional charges in our website are inclusive of 5% VAT

The following is a quick overview of the general terms and conditions that we include in our contract, which will be explained to you in more detail by your sales agent. More information is also available in our website’s FAQ section.

We care a lot about making sure that you have a clear understanding of the terms of our contract, and that you are able to take care of our car(s) appropriately. In the interest of ensuring that you have a clear understanding of our terms, this document has been intentionally designed to eliminate all ‘fine print’. It’s a bit long, but it should be easy to read. Please read the terms included in the following pages carefully.

You will only pay when you pick up your car. However, in the event that you are specific about the car you require please let your sales agent know. In these cases, we will charge the security deposit (see below) in advance in order to ensure a commitment to the booking and the car
Our invoice will be issued on the day you pick up your car, in advance of the term of the rental (i.e. a prepayment) and must be settled in full immediately
We will charge a deposit, which will be refundable upon return of the car (“vehicle check-in”). This amount will be refunded after 20 working days from the date of return to take care of any traffic fines, Salik (toll charges), damages etc. This will be a charged amount. We do not charge our customers the credit card usage / terminal fee charged by our financial institution, as compensation for this charge
For Monthly and Lease agreements, our monthly invoice will be issued in advance of the term of the rental and must be settled in full immediately
Payment can be made by credit card with an authorization to debit future rentals, traffic fines etc. Payment can also be made by cheque, bank transfer, corporate credit card or any other method mutually agreed between you and Vroom rent a car LLC, in writing. All customers are required to maintain a valid credit card on file at all times, failure of which may result in the termination of the contract
All rental periods are calculated on a 24-hour basis. For example, a one- day rental starting at 9am must be returned by 9am the following day. Any delay – for example, if the car is returned at 5pm the following day – will result in an extra day being charged
Vehicles rented on a Weekly contract which are returned during the first week of the rental will be charged based on the Daily rate. Similarly, vehicles rented on a Monthly basis which are returned during the first month of the rental will be charged based on the Weekly rate
Note that VAT will be added to your invoice for all rental and service fees as of January 1, 2018, as per instructions from the UAE government. All additional government levies and charges will be applied as required by the applicable law. Prices on our website are inclusive of VAT.

Cancellations and modification of your online booking can be made up to 2 day before the pick-up date
1 day’s rental will be charged for all no-show customers (customers who abandon their booking without prior notice) and customers who cancel within 2 days of their pickup date.
We highly recommend that you let your salesperson know as far in advance if your plans regarding our rental are about to change.

All drivers must be a minimum of 25 years of age
Drivers on a visit visa must have a valid international license issued by the country of origin along with their national license.
Drivers on a UAE resident visa must have a valid UAE driving license that is a minimum 6 months old. In case the UAE license is less than 6 months old, national licenses of countries whose licenses are transferrable to the UAE and more than 1 year old may be acceptable.
Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs as per the Vroom rent a car LLC Damage Rate Card.
Non-compliance with the above will not be acceptable to the insurance company and no claims will be honored – you will be fully liable for any damage, fines and charges
It is primarily your responsibility to ensure that you are eligible to drive a rented car in compliance with the laws of the UAE

Our normal deliveries are ex-stock subject to prior sale, i.e. cars that are currently in our fleet will be prioritized over buying new cars, for most deliveries
The vehicles pictured on our website are in our fleet. However, the pictures are provided for illustrative purposes only. The actual color and/or make and model provided to you may be different and will be subject to availability on your pick up day. In case the specific make or model or color of vehicle you selected is not available on the pickup day, you will be provided an equivalent car - make sure you let your sales agent know of any specific requirements.
For vehicles specified by you that have been purchased as a result of a request by you, delivery will be subject to availability from the dealer and arrangement of required financing. This is typically 4-8 weeks or longer
Cars may be delivered or picked-up from your location freely

Smoking in our vehicles is strictly prohibited as it damages our vehicles and is a safety hazard while driving. Smoking in our vehicles may result in a charge of up to AED 1000, determination of which will be at the sole discretion of the Vroom rent a car LLC staff member checking-in the vehicle
Off-roading, rallying, racing or ‘drifting’ in our vehicles is strictly prohibited. Damages caused by such activities will not be covered by insurance and will be borne by you in full
Driving through and parking the vehicle in standing water should be avoided as this can cause major damage to the engine. Such damage will not be covered by insurance and will be borne by you in full
Pets may be allowed in our vehicles, however, cleaning and damage penalties will be charged, without exceptions

Our offer is based on a maximum use based on the number of kilometers stated in your contract. You can check the maximum km online, by checking our prices.

The Salik (toll) charged will be the toll amount (typically AED 4), plus an AED 1 service fee, plus VAT on the service fee component
Traffic fine charges will be the actual fine, plus an AED 50 service fee, plus VAT on the service fee component. We will inform you as soon as we get a notification from the concerned authorities
You will be required to pay these amounts immediately upon notification

All our vehicles are comprehensively insured –driver, passenger and third party liability is provided. It is your responsibility to ensure that you conduct a thorough inspection of the vehicle prior to check-out and to ensure that all pre-existing damages are recorded on the vehicle check report ("VCR").
Your liability will be limited to AED 1,200 plus VAT(or the amount stated in your contract) in case of an accident that is your fault, in which case a red-colored report may be provided by the police. Your liability will also be limited to AED 1,200 plus VAT (or the amount stated in your contract) if the accident is a "Hit and Run" where the third party is not identified, even if you are given a green-colored report. All insurance and damage claims will require a police report in order to be processed
Damage caused to our vehicle for which a third-party is not identified, for which a police report has not been produced or which results in the insurance claim being denied will be charged in accordance with the Vroom rent a car LLC Damage Rate Card, which is available for viewing. Repairs done by third-party garages and mechanics and not done by Vroom rent a car LLC will not be acceptable
You have the option to reduce the liability by purchasing CDW (Collision Damage Waiver) at an extra cost, at the time of completing your agreement. This will reduce your liability to either AED 500 or AED 250 plus VAT, depending on your selection
Note that, as is common practice in the industry in this region, tire, wheel and rim damage is not included as part of the insurance coverage

You are fully responsible for the car while it is in your possession and are expected to inform us in writing, and cooperate with us should any issues whatsoever arise
We will monitor and remind you as and when we estimate that a service may be due, since we will not be aware of its exact kilometer reading while the car is in your possession. This is typically not relevant for short term rentals
It will primarily be your responsibility to cooperate with our servicing and operations department, who are working to ensure that the quality and safety of your vehicle is not compromised during the rental period. Non-compliance with service requests may result in the imposition of a penalty, the value of which may exceed the value of the rental contract. Where relevant, you may be required to bring the vehicle to our location for service and maintenance
Where relevant, you can book your servicing and repair appointments online using the Vroom rent a car LLC Maintenance Bot – the first and only self-service booking engine for car repairs and maintenance in the UAE. Simply call us.
In general, tire and brake replacements included in the contract will take place every 50,000 to 60,000KM. Car batteries are expected to have a life of at least two years. Tire, brake and battery wear below these parameters will be considered to be result of exceptional usage and will not be included as part of regular wear and tear under our contract
We will provide a replacement vehicle during maintenance and accident repair. In case of an accident, a replacement will be provided after the original police report is handed over to us and any liability amounts have been paid. The replacement vehicle will be from our replacement fleet and will be a similar vehicle but not necessarily the same make and model

Where applicable, your early termination penalty will be stated in your contract and will not be negotiable. Short term rentals of less than six months are not subject to any early termination penalties
Long term lease customers have the option to avoid your early termination penalty by accessing the Vroom rent a car LLC Lease Exchange, which will allow you to terminate a long term contract with no early termination penalty - the only program of its kind in the UAE

Comprehensive insurance and 24/7 roadside emergency support
Guarantee that our cars will be fully serviced and maintained, pending your cooperation
Free replacement vehicle when the leased vehicle is out for service
The personal attention of the most dedicated after-sales customer care team in the industry

As company policy, all terms, conditions and agreements between you, our company and our sales associates are required to be recorded in writing before being enacted
All rental and lease agreements will be governed by the applicable laws of the United Arab Emirates. All applicable current and future government taxes and levies will be imposed as required the laws of the UAE